Hospitality Operator Forum

InterContinental Paris le Grand

How to operate when the times are this troubled?
We've gathered the ones who chose the bold path.

For more than 30 years, the Hospitality Operator Forum is their stage.
Learn how to lead under pressure, unlock new revenue streams...and do more with less.
Because yes, boldness is the next operating model.

Attend the event

Agenda

Hospitality Agora - Welcome Coffee

to start the conversation with your pairs.

Boldness is the next operating model

With MKG and Hospitality ON, Vanguelis Panayotis observes daily these operators, investors, and teams who choose to act and transform, often under constraint. This morning brings them together around what unites them: boldness.

Vanguelis Panayotis

Tested by Fire : Leadership Under Pressure

The perspective of an uncommon entrepreneurial life. From Club Med to the adventures that followed, the story of a leader as shaped by life as he has shaped his ventures, and what decades of decisions made under pressure reveal about leadership. A generation taking responsibility. How a failing situation is turned around, and what boldness means when building one's group in today's landscape.

Kevin Machefert

Serge Trigano

Beyond the Rooms : Revitalising F&B

Long considered a cost center, F&B becomes a source of value once its identity, standards, and TRevPAR reading are worked on. Sylvie Bergeret sets out the MKG perspective, Atypio and Hilton trace their journey, and Gaëtan Bouvier closes the sequence with a sidestep into the alcohol consumption of tomorrow and the imagination still left to reinvent.

Jérôme Schibler

Hannah Davies

Gaëtan Bouvier

Sylvie Bergeret

Nothing Wasted : Responsibility as Performance

Nothing is lost, everything is measured. Food waste, like water stress, now under growing regulatory pressure, weighs on entire groups to the point of becoming blind spots in performance. Transformation often starts from a single initiative, before groups in turn take it up and roll it out across an entire portfolio.

David Cottereau

Catherine Beike

The Next Frontier : Unleashing AI

Artificial intelligence is no longer optional, and the real question now lies in its execution. What's actually at stake when it enters operations, from customer-facing uses to virtual collaborators entrusted with specific tasks. Concrete cases, measurable results.

Vanessa Heydorff

Olivier Cohn

What's Next : by MKG

Drawing on weak signals detected in MKG data, Adrien Lanotte puts the morning's stories into perspective and traces a thread into the afternoon.

Adrien Lanotte

Hospitality Agora

Networking Lunch

Networking & welcome coffee

#networking

Opening keynote

#legacy #trends #vision2030

Vanguelis Panayotis

Driving transformation: leadership, vision & execution

#comitment #partnership #change

Federico J. González Tejera

MKG Insights: transformation of the hospitality industry Data as a Driver of Profitability

#trends #transformation #profitability

Adrien Lanotte

Digital transformation is a journey

#digital #transition #culture

Alix Boulnois

Legacy brand vs. conversion brand: who wins the race?

#marketing #legacy #customer

Michel Miserez

Revenue Management, a cornerstone of profitability

#data #destination

Fernando Vives

Stay relevant and performant

#leisure #location #partners

Alexis Gardy

New development territories adapting new needs and mixed use

#nextgen #mixeduse #F&Binnovation

Benjamin Altaras

Alban Ruggiero

Essendi: Investing in the Shift

#newdeal #operation #investment

Catherine Beike

Networking lunch

#networking

The Hospitality Industry: successfully fighting hunger together!

#nextgen #comitment #newvision

Hospitality Operator Fiction

Hospitality industry, being attractive again

#loyalty #training #employer brand

Consuelo Corridori

Sophie Donabedian

Cyril Lanrezac

Cécile Rosset Pietri

MKG Braintrusts - Change management : fundraising, employee & customer loyalty, adapting the new deal (2 working groups)

#newdeal #ecosystem #strategy

MKG Braintrusts

Topliner Event : A high-impact closing experience, when marketing supports the topline

#RM #sales #profitability

Topliner event

Networking cocktail

#networking

Welcome networking

Welcome speech

Vanguelis Panayotis

MKG Insight: What's up, what's next?

Adrien Lanotte

AI opportunities or threats?

Gilles Moyse

CSR: towards a new global era?

Maxime Blondeau

The art of saying no

Michael Levie

Fun facts

Adrien Lanotte

Wrap up

Vanguelis Panayotis

Young Talent Awards Ceremony

Young Talent Awards

BrainTrusts

MKG Consulting

BrainTrust restitution

MKG Consulting

The hospitality story

Paul Dubrule

Networking cocktail

Understand and analyse the main trends in the sector. The Hospitality Operator Forum is the place to hear from the experts who are inspiring the world ahead.

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500

participants

15

speakers

3

networking sessions

Keynotes Real talk

From the people who run hospitality

Data

Industry intelligence powered by MKG. Data as the engine of decisions.

Analysis

Sit down with your peers. Leave with answers.

Networking

The contacts you've been meaning to make. All in one room.

"Distribution is a real challenge facing us all over the coming years, so we're going to need all the players to tackle it together if we're to get the maximum benefit from it".

Saskia Gentil

Accor

"When it comes to recruitment and retention, we all have to work internally to come up with our own solutions. But it's also a common issue that affects the whole sector in France and abroad."

Olivier Cohn

BWH℠ Hotels, France

"We mustn't forget that the hotel business takes place in hotels, and we have employees with difficult jobs, so it's important to provide them with quality work tools."

Romain Gowhari

VICARTEM, Younight Hospitality

2026 speakers

Sylvie Bergeret

COO, MKG Consulting

Catherine Beike

COO Southern Europe, Essendi

CEO France, Best Western

David Cottereau

CEO, Enviro Développement

Senior Director Brand F&B EMEA, Hilton, StiR

Gaëtan Bouvier

Head Sommelier at Institut Lyfe – Meilleur Ouvrier de France in Sommellerie 2023

Vanessa Heydorff

CEO France, Booking.com

Chief Economist, MKG

Kevin Machefert

CEO, Groupe Machefert

Vanguelis Panayotis

CEO, MKG Consulting & Hospitality ON

Jérôme Schibler

CEO, Co-founder, Atypio

Former Chairman of Club Med, Co-founder of Mama Shelter, Chairman of Oh Baby

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The heart of hospitality, at the heart of Paris.

In person at the InterContinental Paris Le Grand, or live streaming with your Hospitality ON Membership.
Conferences and keynotes available in English and French.

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